Terms and Conditions

Data Protection Policy

Protecting your privacy is important to SWISSVAX and something we take seriously. In line with the statutory and technical industry standards, we feel obliged to protect your privacy as follows:

I. Use of personal data

We store and use data/information for the following purposes:

  • Your email address, which may simultaneously be your username
  • Your name
  • Delivery address (complete mailing address, zip code, place)
  • Billing address (complete mailing address, zip code, place)
  • Telephone number
  • Information concerning our newsletters and other advertising
  • Language
  • We only use the above-mentioned data/information to internally manage your customer account (account), to process payments, for marketing purposes and marketing analyses and to inform you of the current status of your order.


    If you take part in a competition advertised by us (e.g. promotional contests) or any other promotion, we will require your first name and surname, as well as a valid postal address and email address. In this case, the data/information is only used for administrative purposes relating to the competition or promotion and for notifying the winner.

    If necessary, we also have to pass on the data/information made available to us to third parties (e.g. payment portals) in a limited way, but only insofar as this is required to process your order/payment.

    If you select an online payment option, for example credit card or PayPal, to complete a purchase or a paid service, that payment will take place on the payment system of the respective provider. Therefore the processing of your personal and payment data takes place directly with the provider of the respective payment system. We do not know or save your payment data. The data protection policies of the respective provider of that particular payment provider additionally apply in that case.

    We may also use the data/information to inform you of important changes to our websites, services, current product changes/news or competitions.

    Please note that we may need to hold on to your personal data, even after your deactivation and erasure request, due to our legal or contractual retention requirements (for billing purposes, for example). In that case we will solely block your personal data. Furthermore the erasure of your personal data may prevent you from using or purchasing your requested services.

    II. Protection of personal data

    We take all reasonable measures to protect the above-mentioned personal data:

    We provide a secure service for opening a customer account (account) and placing an order. In this respect, we use the industry-standard encryption software Secure Service Software SSL, with which all data to be transmitted to us is encrypted before it is sent.

    In order to comply with the Data Protection Act 1998 whilst simultaneously offering you maximum protection of your personal data, for our part we take strict security measures in relation to storing and encrypting your personal data. This also serves the purpose of preventing unauthorised access to said data. For safety reasons and to protect your privacy, we will if required ask you to identify yourself electronically before sending any sensitive information or accepting an order.

    If you post and share comments, photos, videos etc. with other users by means of the functions on our portals, we may publicize these, making them accessible for the general public. This also applies to your username or even your chosen pseudonym. We allude, that one time shared data may remain retrievable, even after a compelled erasure or anonymization by you or us, for example through third-parties like search engines.

    III. Retention Period of your Personal Data

    We solely hold on to your personal data as long as it is legally required. During evalutations, we save the data until the analysis has been completed. If we save your data due to a contractual relationship, your data will be saved minimally as long as the contractual relationship stands and maximally as long as the limitation period or the legally obligatory retention period.

    IV. Cookies

    Cookies are small pieces of information which are sent to your hard drive from websites and enable the latter to automatically identify the user, display a personal greeting and store items in a personal electronic shopping basket.

    You can deactivate cookies or adjust your browser settings so that you have to manually accept the storage of a cookie. Your browser's "Help" section should include further information on how to make the necessary adjustments.

    If you completely deactivate cookies, it might be possible that you cannot use all of our websites' functions as intended. If you would like to remove your cookies, you can do so by selecting the option "sign out" on our websites.

    V. Tracking and Analysis Tools

    The usage of our digital offer is measured and evaluated by third party services, for example Google Analytics. This evaluation can either precede anonymously or specific to one individual. Hereby it is possible, that the raised data may be passed on to third party members for processing by us or the provider of the evaluation services. The most frequently used service is Google Analytics, a service by Google Inc. The ascertained data is transmitted to a Google server in the USA, where the IP-addresses are anonymized. The IP-address transmitted from your browser will not be fused with any other Google data. You may object the acquisition and processing of your data by means of Google Analytics, by placing an Opt-Out-Cookie, which prevents the acquisition of your data on this particular website in the future: http://tools.google.com/dlpage/gaoptout?hl=en.

    VI. Passing on personal data/information to third parties

    We do not, in principle, currently sell, exchange or rent personal data/information to third parties. This practice could change in future, but only in cooperation with very carefully selected and trustworthy third parties. If you do not agree with this policy, please send us an email to customerservice@swissvax.com.

    We reserve the right to pass on statistics or analytical data on our customers, as well as sales and visitor numbers, to selected and trustworthy third parties, although this information will not include any of your personal information.

    We also reserve the right to delegate certain tasks and functions to third parties. This may, for example, include delivery of the goods ordered, data processing, payment transactions or such like. In this respect, we undertake to ensure that information may only be used by said third parties for purposes directly associated with performing the task they have been delegated. In this respect, we are committed to fully complying with the Data Protection Act 1988.

    VII. Transfer of data

    The data/information you provide us with may be transferred to an economic area outside of Europe for administrative tasks and/or order processing. The above-mentioned Data Protection Policy and the Data Protection Act 1988 are strictly adhered to in this respect.

    VIII. Right of access to personal data/information

    You may ask for access to or request information on the data/information stored by us at any time. To do so, please email us at customerservice@swissvax.com Our Data Protection department will be happy to send you the desired information within a maximum of 10 working days.

    IX. Copyright

    The text, image, sound, and all other information published here is copyright by Swissvax AG, Switzerland except where indicated. It is not to be reproduced wholly or in part without prior written permission of Swissvax AG. The Swissvax wordmark and Swissvax crest are registered trademarks of Swissvax AG. Swissvax AG is a company registered at Zurich, Switzerland.

    IX. Contact details

    Should you have any further questions, comments or concerns relating to this Data Protection Policy, please contact us by sending an email to: customerservice@swissvax.com.

    XI. Agreement and amendments, Actuality and Changes of the Data Protection Policies

    By using these websites, you are irrevocably consenting to the above-mentioned conditions. Any amendments to this Data Protection Policy will be published in this section of the website as soon as they are officially announced. With the further development of our website or the implementation of new technologies it may become necessary, to adjust the data protection policies. Substantial changes in the data protection policies will be communicated to our registered customers by email or indicated during the log in process. The current data protection policies can be accessed and printed anytime on our website. The original data protection policy is German. The translated versions solely serve the comprehensibility. In case of disputes, the German version precedes.

    Status of May 25th 2018